All customer stories
Mepha
PharmaBasel, CH·Swiss generics manufacturer

“Pharmacy supply agreements used to sit on printers for a week. Now they round-trip in an afternoon, signed, timestamped, filed in our DMS.”

Dr. Wiltrud Baier
Dr. Wiltrud Baier
Senior Director Sales · Member of the Executive Board · Mepha
◆ THE NUMBERS
−68%
Contract turnaround
100%
Wet-ink steps removed
100%
eIDAS-aligned records
◆ THE CHALLENGE

What wasn't working

Mepha ships pharmacy supply contracts, GDP quality agreements, and distributor addenda across DACH + adjacent EU markets. Every addition to a pharmacy network meant printing, wet-signing, scanning, and chasing counter-signatures — a loop that could burn a full week while a pharmacy waited on stock.

Regulators expect tamper-evident records with verifiable timestamps. A patchwork of email + wet-ink + scans met the letter of the rule but not the spirit, and audit prep was manual every time.

◆ THE SOLUTION

How they use wesign.now

Supply contracts, GDP quality agreements and distributor updates moved to letssign.now templates. Each PDF is sealed with a PAdES-B signature and an RFC 3161 trusted timestamp the moment the last signer taps done — meeting eIDAS admissibility with no extra tooling.

The audit log exports as a countersigned PDF per contract, so regulatory prep goes from hours-of-spreadsheeting to a single-click export.

  • Standardised templates for supply + quality agreements
  • PAdES-B + RFC 3161 on every signed contract
  • EU data residency, DPA in place
  • Audit-trail PDF per document for GxP review
◆ THE RESULTS

What changed

Average turnaround from draft to countersigned dropped by roughly two-thirds. Pharmacies onboarding into the distribution network sign on the same day the contract is sent.

Regulatory audit preparation now pulls the audit-trail PDF per contract directly; no more reassembling the signature history across email threads.

Pharmacy supply agreements used to sit on printers for a week. Now they round-trip in an afternoon, signed, timestamped, filed in our DMS.
Dr. Wiltrud Baier
Dr. Wiltrud Baier
Senior Director Sales · Member of the Executive Board · Mepha

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