TROUBLESHOOTING

Is your firewall blocking wesign.now?

A company firewall can block the site or show a certificate warning. Your IT team can clear it with the list below.

Check it in one minute

Turn off Wi-Fi on your phone and open wesign.now. If it loads there, your office network is blocking it.

What to allow

Ask your IT team to add these to the allow list of your firewall or web filter:

  • wesign.now
  • *.wesign.now
  • letssign.now
  • *.letssign.now

Entries with a * cover every subdomain, including the API and branded workspace addresses.

Seeing a certificate warning?

“Your connection is not private” or ERR_CERT_AUTHORITY_INVALID usually means a firewall replaced our certificate with its own. Don’t click through or enter a password on that page. Ask your IT team to exclude these domains from SSL inspection.

Does your firewall allow only approved sites?

Sign-in, file uploads and payments also use a few partner services. Email us and we’ll send your IT team the full list.